M- Ticketing

About M-Ticketing

M-Ticketing is a ticketing hotline, short code 1511, which allows customers to order, pay for and obtain validated tickets using their mobile phones through the MPESA platform. M-Ticketing is a partnership between Tickets Kenya and Safaricom.

How it works:

The process is summarized as below

  1. A customer calls 1511 and asks for tickets to the event.
  2. The Customer Care Representative will reserve a ticket and send payment details via M-PESA through SMS.
  3. The customer proceeds to pay for the ticket and receives a confirmation of purchase and a ticket through SMS that has a unique Ticket Number.
  4. They then show up at the event with the SMS, their ID, and the Ticket Agent verifies and admits them